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Buyer's Policy
Buyer Protection Policies
We offer 100% Buyer ProtectionPolicy to our customer. Our Brand of trust clearly defines our core values,vision& promising the best online purchasing experience to our customers.
1. Genuine Products
- Sellers guarantees to sell only quality products to customers through Cravace.
- Manufacturer's or Seller's warranty where required.
- Brand new products
2. Secure Payments
- Customers' Personal Data is keep Confidential
- All secured online transactions .
3. Easy Returns, Replacements & Refunds
- Return/Replacement request for any Order should be submitted within 10days of receiving the Product.
- Refund/Replacement will be initiated only after receiving of the product
- Replacement will depend upon the availability of the product
- In case of the product was damaged while in your possession, Cravace will not be under any liability to process the refund/replacement
- Damaged/ Missing/ Empty Packages need to be returned within 3 days of receiving the product
Order Replacement can be done in following cases:
- Wrong Size/ Color/ Style/ Quantity
- Missing Parts/ Accessories
- Defective/ Damaged (if not under Manufacturer's Warranty*)
- Not as per description
- Return Package should have the original Price tag and Packaging slip.
For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
For more queries, please refer to Return, Replacement & Refund policies
